An effective government website must be:
Useful
Feature original and useful content.
Usable
Be easy to use.
Desirable
Integrate design elements for emotion and appreciation.
Findable
Ensure content is easy to find onsite and offsite.
Accessible
Prioritize accessibility for people with disabilities.
Credible
Establish trust through credible information.
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“A government website’s UX is the silent conversation between the state and its citizens.”
Arvie Montesor
UX Specialist, EXPERTIST